Cancellation Policy

How long does it take log will it for a Refund to get processed?

Refund will be initiated on the same day (provided you have sufficient funds in your PayUmoney account). It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days.

Will I be charged if I refund a transaction?

No, you will not be charged for initiating the refund. But the transaction fee that was charged during the initial transaction processing will not be returned.

Please note that the refund amount will be deducted from your pending settlement. For example, your customer paid ₹ 100 for a product and initiated a refund after the amount has been settled. Here, entire ₹ 100 will be refunded to the customer and ₹ 2.36 will be deducted from your settlement.

How can I request for a refund process if there is no option available?

In case you are not able to initiate refund via dashboard, kindly drop in a request via our contact us page page. Please select 'Refund Related’ in the Issue type. We will be happy to help you.